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COASTAL SURF HELP
INTRODUCTION
At coastal surf Ltd we aim to make your shopping experience as pleasurable as possible.
Below is some information about our on-line store that we believe you may find useful. Should you
have any other questions or comments please don't hesitate to contact us. You may also wish to view our
privacy policy,
and our
conditions of use, where you will find more useful information.
We will always aim to reply to your e-mails within 24 hours.
STATUTORY RIGHTS
All contracts herin and with effect of the company do not at any time affect your statutory consumer rights.
HOW TO ORDER
Orders can be placed securely and directly on this web-site, or by telephoning us on +44 (0) 1872 575252.
We will send an e-mail order confirmation when your order is recieved and an order "despatched" confirmation.
We aim to offer the highest level of customer service and you can be assured that your order is of the utmost importance to us.
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PAYMENT OPTIONS
At coastal surf we aim to offer as many different payment options as possible. We accept the following Credit Cards.
You can also pay by cheque, subject to certain condidtions, by telephoning us on +44 (0) 1872 575252.
CANCELLATIONS
If at any time you should wish to cancel an order please send us an e-mail from the same e-mail address used when placing the order.
As long as we have not shipped the item we will cancel it as requested. If however the goods have already been shipped it will unfortunately
have to be classed as a
return.
SECURITY
We take the security of our site very seriously. We never actually see your credit card details, as these are passed directly to our payment service provider
Protx, who use 128 bit SSL encryption on their servers to ensure that
your credit card details are safe. Please also see our terms and conditions.
WARRANTY
All goods sold at Coastal Surf are completely genuine and brand new, unless otherwise stated. Standard manufacturers warranty applies to all items.
For information on how to return an item please see our
terms and conditions.
BACK ORDERS
We try to carry as much stock as possible, however, despite our best efforts, at certain times popular items may be out of stock. If this is the case we
will inform you of the expected earliest delivery. Should you wish to cancel your order please
contact us at any time.
ITEM NOT LISTED
If the item you are looking for is not listed on our website please drop us a
line and we will try our best to help you out.
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